Terms of Service

Version 2026-10-08 · in effect from 8 October 2026

1. Who these Terms are between

These Terms of Service (the “Terms”) are a contract between Andybot, Dubai, United Arab Emirates (“we”, “us”, “our”), and the business that creates a Teamline account (“you”, “your”, the “Customer”).

By ticking the box and creating an account, or by using Teamline, you accept these Terms, our Acceptable Use Policy and our Data Processing Agreement, which form part of these Terms. Our Privacy Policy explains how we handle personal data for our own purposes.

The person who accepts these Terms confirms that they are at least 18 years old and are authorised to bind the business named in the account. If they are not, they must not create the account, and they personally accept these Terms.

2. Business use only

Teamline is provided only to businesses, for use in their trade or profession. You confirm that you are not acting as a consumer. If any law that protects consumers nevertheless applies to you, nothing in these Terms takes away a right that law gives you and that cannot be excluded by contract.

3. Words with a special meaning

• “Service” means Teamline: the website, dashboard, apps, the connection to WhatsApp, email and AI features, and anything else we provide under these Terms.
• “Customer Data” means everything you or your Users put into, receive through or create with the Service: messages, chats, contacts, leads, emails, files, AI instructions and settings.
• “Users” means the people you allow to use your account (your owner account and the team members you add).
• “Contacts” means the people you communicate with through the Service, such as your customers and leads.
• “Third-Party Services” means services that we do not own or control and that the Service connects to, including WhatsApp (Meta), email providers such as Google Gmail, and AI model providers.

4. Your account and your team

1. You must give accurate information when you sign up and keep it up to date.
2. The owner of the account decides who else gets access and what they may do. You are responsible for everything done through your account, by any User, as if you had done it yourself.
3. Keep passwords secret, use strong passwords, and remove access for people who leave. Tell us straight away at info@andybot.net if you suspect your account has been misused.
4. You must have a lawful basis to give your Users access to Customer Data, and you must tell your Users that their activity in the Service (for example who sent which message) is recorded and visible to the owner.

5. The Service and Third-Party Services

1. We will provide the Service with reasonable skill and care. We may change, add or remove features to improve the Service, keep it secure or follow the law. If a change removes something important you are paying for, we will tell you in advance where we reasonably can, and you may cancel (section 16).
2. The Service depends on Third-Party Services that we do not control. They may change, limit, suspend or stop working with the Service at any time. We are not responsible for Third-Party Services, for their availability, or for anything they do, including restricting your accounts. Your use of a Third-Party Service is governed by your own agreement with its provider, and you must comply with it.
3. We do not promise any level of availability or uptime unless we agree a written service level with you. We may carry out maintenance, and the Service may sometimes be unavailable or slow.

6. WhatsApp: important, please read

7. Your responsibilities for messages and Contacts

1. You are the one communicating. Every message, campaign, broadcast, email and AI reply sent through your account is sent by you and on your behalf. You are solely responsible for its content, for who receives it and for the consequences.
2. Permission first. Before you message anyone, especially for marketing, you must have their permission or another lawful basis, as required by the laws that apply to you and to them. This includes, where they apply, UAE federal data protection law, the UAE Consumer Protection Law, the TDRA policy on unsolicited electronic communications, UAE Cabinet Resolutions No. 56 and 57 of 2024 on marketing, and the laws of every other country where your Contacts are.
3. Records. You must keep records of each Contact's permission (when and how it was given) and show them to us if we ask.
4. Stopping. Every marketing message must make it easy to opt out, and you must stop messaging anyone who asks you to, promptly and in any event within the time the law requires.
5. Notices to your Contacts. You must give your Contacts any privacy notice the law requires, telling them how you use their data and that you use service providers such as us.
6. Sensitive data. Do not use the Service to collect or store health data, payment card numbers, government identity numbers, biometric data or other special categories of data, unless the law allows it and you have taken all required steps. The Service is not designed for such data and we are not responsible for it.
7. Regulated sectors. If you are a bank, insurer, payment provider or other regulated business, you are responsible for checking whether your regulator allows you to use messaging apps and the Service at all. For example, the UAE Central Bank restricts licensed institutions from using instant messaging for certain customer communications.
8. The Acceptable Use Policy. You and your Users must follow our Acceptable Use Policy.

8. Campaigns, broadcasts and limits

1. Before a campaign or broadcast is sent, you will be asked to confirm that every recipient has agreed to receive it. That confirmation is recorded and you are responsible for it being true.
2. We set limits, for example on how many new people a WhatsApp number may message per day and how many AI requests a company may make. You may change some limits within the range we allow; when you raise one, you accept the higher risk that comes with it. You must not try to get around any limit.
3. We may pause, slow down or stop any campaign, broadcast or message that we reasonably believe breaks these Terms or the law, or that puts the Service, other customers or us at risk.

9. AI features

1. The Service includes AI features, such as the AI Assistant that can reply to your Contacts automatically, translation, writing help and summaries. They use a third-party AI provider that receives the content needed to produce each answer. Under its terms, that content is not used to train its models.
2. AI can be wrong. Answers may be inaccurate, incomplete, out of date, offensive or not suitable for your situation. You decide whether to use the AI features and how to set them up, and you must check that they behave as you want. You are responsible for every AI-generated message sent from your account, as if you had written it. This includes any price, promise, booking or commitment it makes.
3. Telling people it's AI. The AI Assistant is set by default to tell people they are chatting with an AI assistant, because some laws require it. If you turn this off, you are solely responsible for making sure that is lawful everywhere your Contacts are.
4. Do not use the AI features to make decisions with legal or similarly significant effects on people (for example about credit, employment, housing, insurance or access to essential services), to give medical, legal or financial advice, or for any use that the law treats as high-risk or prohibited.

10. Email features

When you connect a mailbox, you confirm you are entitled to give us access to it, and you authorise us to read, store and send email from it on your instructions. You are responsible for complying with your email provider's terms and with anti-spam laws. Mailbox connections use an app password that you can revoke at any time in your email provider's settings.

11. Fees and payment

1. New accounts may start with a free trial. During the trial, and for any free feature, the Service is provided as it is, and you may not claim against us in connection with it except where the law does not allow this to be excluded.
2. After the trial, you pay the fees in your plan, order or invoice, in advance, in the currency stated. Fees do not include VAT or other taxes, which you also pay where they apply.
3. If you do not pay on time, we may suspend the Service after giving you notice (in the dashboard or by email) and a grace period.
4. We may change our prices by giving at least 30 days' notice. New prices apply from your next billing period; if you do not agree, you may cancel before then.
5. Fees already paid are not refundable, except where these Terms say otherwise or the law requires.

12. Your data

1. You own your Customer Data. You give us a limited right to host, copy, process, transmit and display it only as needed to provide, secure and support the Service, to follow your instructions and to comply with the law.
2. You are responsible for your Customer Data: that it is lawful, accurate and that you have every right and permission needed to put it into the Service and to have us process it.
3. For personal data in Customer Data, you are the controller and we are your processor. Our Data Processing Agreement applies.
4. We may create and use anonymous, aggregated statistics about how the Service is used (which cannot identify you, your Users or your Contacts) to run and improve the Service.
5. Keep your own copies of anything important. The Service is not a backup, and we are not responsible for data deleted by you, by your Users or by a Third-Party Service.

13. Confidentiality

Each of us will keep the other's non-public business information confidential, use it only for this agreement and protect it with reasonable care. This does not apply to information that is or becomes public through no fault of the receiving party, that was already known to it, or that it must disclose by law (with notice to the other where the law allows).

14. Our intellectual property

1. We (and our licensors) own the Service and all rights in it. We give you a non-exclusive, non-transferable right to use it for your internal business purposes while your account is active, under these Terms.
2. You must not copy, resell, rent or sublicense the Service; reverse engineer it or try to extract its source code, except where the law expressly allows this; build a competing product using it; remove our notices; or test its security without our written permission.
3. If you send us ideas or feedback, we may use them freely without any obligation to you.

15. Suspension

We may suspend all or part of the Service for you immediately, with notice where reasonably possible, if: you break these Terms or the Acceptable Use Policy; we receive a complaint, legal demand or regulator request that we reasonably believe requires it; your use creates a security risk or may harm us, other customers, Contacts or Third-Party Services; or you do not pay. We will lift the suspension when the reason is resolved. Suspension does not stop fees from being due.

16. Ending the agreement

1. You may cancel at any time by telling us at info@andybot.net or as shown in the dashboard. Cancellation takes effect at the end of the period you have paid for.
2. We may end the agreement for convenience with 30 days' notice; if we do, we refund fees you prepaid for the period after it ends.
3. Either of us may end it immediately by notice if the other seriously breaks these Terms and does not fix the breach within 14 days of being asked (or immediately if it cannot be fixed), or becomes insolvent. We may also end it immediately for serious or repeated breaches of the Acceptable Use Policy.
4. When the agreement ends, your access stops. For 30 days afterwards you may ask us for an export of your Customer Data. After that, we delete it within 30 days, unless the law requires us to keep it. Any backup copies are deleted on their normal schedule.
5. Sections that by their nature should continue (including 6.4, 7, 12, 13, 17, 18, 19 and 21) continue after the agreement ends.

17. Disclaimers and limitation of liability

Please read this section carefully. It limits our liability to you.

1. To the fullest extent the law allows, the Service is provided “as is” and “as available”. We do not promise that it will be uninterrupted, error-free, secure from every attack, or that any message will be delivered, read or answered, that any WhatsApp number or email account will not be restricted or banned, or that AI output will be accurate or fit for your purpose.
2. We are not liable for: (a) loss of profits, revenue, business, customers, goodwill or anticipated savings; (b) loss or corruption of data or messages; (c) restriction, suspension or banning of any WhatsApp number, account or email account; (d) acts or omissions of WhatsApp, Meta, Google or any other Third-Party Service; (e) fines, penalties or claims arising from your messages, campaigns, Customer Data or failure to obtain permission; or (f) any indirect, consequential or special loss — in each case however caused.
3. Our total liability to you for all claims arising out of or in connection with the Service or these Terms, in any year, is limited to the total fees you paid us for the Service in the 12 months before the event giving rise to the first claim, or AED 500 if that amount is lower or no fees were paid.
4. Nothing in these Terms limits or excludes liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or any other liability that cannot be limited or excluded by law. “Gross negligence” means a deliberate or reckless disregard of a known and obvious risk, going far beyond ordinary carelessness.
5. You agree that these limits are reasonable, reflect the price of the Service and the risks you control (in particular your own messaging and your use of WhatsApp), and were brought to your attention before you accepted these Terms.

18. Your responsibility to cover us (indemnity)

You will defend us, our affiliates, directors, employees and contractors, and pay any losses, damages, fines, penalties, settlements, costs and reasonable legal fees they incur, arising out of any claim, demand, investigation or proceeding (including by a Contact, a regulator, WhatsApp, Meta or any other third party) that relates to:

• your Customer Data, or messages, campaigns, broadcasts, emails or AI replies sent from your account;
• your use of WhatsApp or any other Third-Party Service, including any breach of its terms;
• your or your Users' breach of these Terms, the Acceptable Use Policy, the Data Processing Agreement or any law, including data protection, marketing, anti-spam, consumer protection and communications laws;
• linking a WhatsApp number or mailbox without the consent of its holder.

We will tell you about the claim promptly, let you control the defence (we may join with our own lawyers at our cost), and give reasonable help at your cost. You may not settle a claim in a way that admits fault by us or binds us without our written consent.

19. Disputes and the law that applies

1. These Terms and any dispute or claim arising out of or in connection with them or the Service (including non-contractual disputes) are governed by the federal laws of the United Arab Emirates and, where applicable, the laws of the Emirate of Dubai.
2. If a dispute arises, first contact us at info@andybot.net; we will both try in good faith to settle it within 30 days.
3. If it is not settled, it will be finally resolved by arbitration under the Arbitration Rules of the Dubai International Arbitration Centre (DIAC) in force at the time. There will be one arbitrator. The seat (legal place) of arbitration is Dubai, United Arab Emirates (onshore, outside the Dubai International Financial Centre). The language is English.
4. Either of us may still ask any competent court for urgent interim relief, and we may bring a claim for unpaid fees in the competent courts of Dubai.
5. Claims must be brought individually, not as part of a group or representative action, to the extent the law allows.

20. Changes to these Terms

We may update these Terms, for example because of new features, laws or risks. For a change that materially affects your rights, we will give you at least 30 days' notice by email or in the dashboard, and the owner will be asked to accept the new version. If you do not accept it, you may cancel before it takes effect and we will refund any fees prepaid for the period after that date. Changes that are needed to comply with the law or to address a security or legal risk may take effect sooner. The version and date at the top of this page show which version applies.

21. General

1. Whole agreement. These Terms (with the documents they refer to and any written order you sign with us) are the entire agreement between us about the Service. If there is a conflict: a signed order with us comes first, then the Data Processing Agreement (on data protection matters), then these Terms, then the Acceptable Use Policy.
2. Events beyond control. Neither of us is liable for delay or failure caused by events beyond reasonable control, including outages or changes of Third-Party Services (such as WhatsApp or Google), internet failures, cyber attacks, government action, natural disasters or war. This does not excuse payment.
3. Transfer. You may not transfer this agreement without our written consent. We may transfer it to a company that takes over all or part of our business, with notice to you.
4. Notices. We send notices to the owner's email address or in the dashboard. You send notices to info@andybot.net.
5. Sanctions and export. You confirm that you, your owners and Users are not subject to sanctions of the United Nations or the UAE, and you will not use the Service in breach of any sanctions or export laws that apply.
6. Independence. We are independent contractors. Nothing creates a partnership, agency or employment relationship.
7. If a part is invalid. If any part of these Terms is found invalid or unenforceable, the rest stays in force, and the invalid part is read as closely as possible to its original intent.
8. No waiver. Not enforcing a right straight away does not mean giving it up.
9. Language. These Terms are written in English. If a translation is made, the English version prevails to the extent the law allows.
10. Electronic acceptance. You agree that accepting these Terms online is valid and binding, and that our records of that acceptance (the version, date and time, and the account that accepted) are evidence of it.

22. Contact

Andybot, Dubai, United Arab Emirates · info@andybot.net